Terms and Conditions

Last updated: January 2026

We want every collector to feel confident when acquiring artwork from our gallery. If for any reason you are not satisfied with your purchase, this policy explains how returns, exchanges, and refunds are handled.

Eligibility for Returns

As artworks are often unique, limited edition, or fragile, returns are accepted under the following conditions:

• You must request a return within 14 days of receiving your artwork
• The artwork must be:
  • In its original condition
  • Unused and unaltered
  • Returned in the original packaging or equivalent protective packaging
• Proof of purchase (order number or receipt) is required

Return Process

• Email us at chris@tridentfineart.com with your order number and reason for return.
• We will confirm eligibility and provide return instructions.
• Once the artwork is received and inspected, we will notify you of approval or rejection.

Return shipping costs are the responsibility of the customer unless the artwork arrived damaged or incorrect.

Packaging Requirements

To protect the artwork in transit, all returns must be packaged securely. If the original packaging is unavailable, you must use professional‑grade materials. We recommend using a tracked and insured shipping service, as we cannot accept responsibility for items lost or damaged during return transit.

Refunds

Approved refunds will be issued to your original payment method within 5–10 business days. Original shipping fees are non-refundable unless the return is due to our error. If your refund is delayed, please check with your bank or card provider, as processing times vary.